Front Desk Operations at Kishm

At the Kawasoti Institution of Hospitality Management (Kishm), we understand that the front desk is the heartbeat of any hospitality business. It’s the first point of contact for guests and plays a crucial role in setting the tone for their overall experience. Our Front Desk Operations training equips students with the essential skills needed to manage this critical role with professionalism and poise.

Key Areas of Focus:

1. Guest Interaction and Communication Skills:
   Front desk professionals are the face of an establishment, responsible for delivering warm welcomes, addressing queries, and resolving issues with tact. At Kishm, we focus on refining communication skills, ensuring students can engage with guests confidently and effectively.
2. Check-In and Check-Out Procedures:
   Our training covers the entire process of guest registration, check-ins, and check-outs. We provide hands-on practice using modern Property Management Systems (PMS) to streamline operations and enhance guest satisfaction.
3. Problem-Solving and Conflict Resolution:
   Challenges often arise at the front desk, from managing guest complaints to resolving booking errors. Our curriculum includes training in problem-solving and conflict resolution, teaching students how to handle issues calmly, professionally, and with a customer-first approach.
4. Reservation Management:
   Students learn the importance of accuracy in managing bookings, cancellations, and room availability. They are trained in using digital reservation systems, understanding pricing models, and handling guest inquiries regarding reservations.
5. Multitasking and Time Management:
   The front desk is a fast-paced environment, and efficiency is key. We train our students to handle multiple tasks simultaneously while maintaining a high standard of service, ensuring they can balance guest interaction with administrative duties.
6. Handling Cash and Billing:
   Front desk operations often involve financial transactions, from processing payments to handling refunds. Students receive thorough training in managing payments, billing accuracy, and maintaining financial records, ensuring smooth and transparent transactions.

Through our comprehensive front desk operations training, Kishm prepares students to deliver exceptional service, ensuring a seamless guest experience in any hospitality setting. Whether in hotels, resorts, or corporate environments, our graduates are equipped to excel as skilled and confident front desk professionals.